Return Policy
Return Policy for Saltair Swing Company
Effective Date: 1/1/24
Thank you for shopping at Saltair Swing Company. We strive to provide you with high-quality products and a satisfactory shopping experience. Please read our return policy carefully before making a purchase.
1. All Sales Final for Custom Wood Swing Set - Saltair Summit
Due to the custom nature of the Saltair Summit swing set product, along with the costs of shipping, all sales for this product are considered final. We take great care in ensuring that our products meet the highest standards of quality before they leave our facility. This policy is in place to maintain the integrity of our products and uphold our commitment to customer satisfaction.
2. Exceptions - Damaged or Defective Items
In the rare event that you receive a damaged or defective wood product, please contact our customer service (hello@saltairswingcompany.com) within 5 days of receiving your order. We will work with you to resolve the issue promptly.
3. Return Shipping Policy
a. Customer-Initiated Returns:
- If you wish to return a product for reasons other than damage or defect, you may do so at your expense.
- Before returning the item, please contact our customer service to obtain authorization and instructions for the return.
b. Damaged or Defective Returns:
- We will cover the return shipping costs for damaged or defective items if reported within the specified timeframe of 5 days of recieving your order.
4. Return Authorization Process
To initiate a return, please follow these steps:
a. Contact our customer service at hello@saltairswingcompany.com to obtain a return authorization.
b. Clearly label the package with the provided return authorization.
c. Ship the item to the address provided by our customer service.
5. Condition of Returned Items
Returned items must be in their original condition and packaging. We reserve the right to refuse returns that do not meet these criteria or have been used, altered, or damaged after delivery.
6. Refund Process
a. Once we receive and inspect the returned item, we will notify you of the status of your refund.
b. If approved, a refund will be processed to the original payment method within 14 days.
7. Contact Us
If you have any questions or concerns about our return policy, please contact us at hello@saltairswingcompany.com
By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by our return policy.
